We have implemented enhanced safety measures to address the inherent risk of exposure to COVID-19 that exists in any public place where people are present. Review safety protocols
Mammal at ZooAmerica

Our Promise to You

For more than 40 years, ZooAmerica® North American Wildlife Park has strived to provide exceptional expert care to more than 200 animals while educating guests and the greater community in a safe and enjoyable environment. As an AZA-accredited zoo, safety has and will continue to be the top priority at ZooAmerica.

Our continued commitment to protecting our guests, team members, community and, of course, the North American animals in our care, serves as the foundation of the enhanced efforts we have implemented to ensure the well-being and best possible experience for our guests during this global health pandemic.

With guidance from the Centers for Disease Control and Prevention (CDC) and the Pennsylvania Department of Health to mitigate the spread of COVID-19, here’s how we plan to be ready for you.

Here’s how we plan to
be ready for you:

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  • Increased Cleaning & Sanitization:

    We will sanitize high-touch areas frequently and add sanitization stations throughout ZooAmerica.

  • Capacity Management:

    We have reduced capacity to allow for appropriate social distancing.

  • Face Coverings & Temperature Screenings:

    All guests two years of age and older, including those who have received a COVID-19 vaccine, are required to wear face coverings. Guests should also be prepared to undergo a touchless temperature screening prior to entering ZooAmerica.

  • Social Distancing:

    We will reinforce appropriate social distancing through signage and ground markings.

  • Animal Exhibits & Animal Encounters:

    Indoor locations are open with capacity management and social distancing guidelines in place. Animal encounters are temporarily cancelled.

  • Enhanced Team Member Training:

    Our team members will undergo increased training on new protocols.

These operational adjustments may change as guidance and requirements from various government agencies and industry organizations continue to evolve. We appreciate our guests partnering with us on the following efforts to maintain a safe environment for all.

To Our Guests -- Working Together For Health & Happiness

aerial view of Hersheypark
Guests at the zoo

Guest Information & Responsibilities

Preparing for your visit /
What you need to know

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Throughout your visit, we want you and your family to enjoy all that ZooAmerica has to offer knowing that our objective is to keep you healthy and happy and ask that you partner with us on simple steps before and during your visit.

All guests must follow our safety enhancements while on property. All guests must undergo a COVID-19 screening that includes a body temperature screening, wear face coverings and observe social distancing at all times during their visit.

If a guest is experiencing any of the following, we ask that you stay home:

  • A guest who has COVID-19 symptoms.
  • A guest who has a COVID-19 test result pending.
  • A guest who is under a healthcare provider’s care for a positive COVID-19 test.
  • A guest who has been exposed to COVID-19.

Here is how you can prepare for a fun and safe experience at ZooAmerica:

Owl at ZooAmerica

New Safety Enhancements

Your safety is our top priority

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At ZooAmerica, we believe it is our responsibility to protect, promote, and encourage the conservation of wildlife, natural resources, and habitats. We pride ourselves on maintaining high cleaning, sanitization, and disinfection standards, which meet or exceed established industry guidelines. With that foundation, we will introduce new enhancements for our clean and green 11-acre wildlife park that adhere to recommendations from the Centers for Disease Control and Prevention (CDC) and the guidance and orders from the Pennsylvania Department of Health.

Still Have Questions And/Or Concerns?

We recognize that many of these enhancements may take some getting used to and we encourage you to explore answers to your questions here. We appreciate your partnership and patience as we welcome you back to ZooAmerica.

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COVID-19 Warning

We have enhanced health and safety measures for our guests and team members. Guests must follow all posted instructions while visiting ZooAmerica.

An inherent risk of exposure to COVID-19 exists in any public location where people are present; we cannot guarantee you will not be exposed during your visit. COVID-19 is an extremely contagious disease that can lead to severe illness and death and people who show no symptoms can spread COVID-19 if they are infected. According to the Centers for Disease Control and Prevention (CDC), older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Visit the CDC website for the latest guidance.

By visiting ZooAmerica, you voluntarily assume all risks related to exposure to COVID-19.